Question 1

Is 'Santa Sees You' safe?

Accepted Answer

Absolutely. Our visual AI processes images in real-time to allow Santa to react to toys or drawings, but we do not store or save any raw video data for training purposes. The video stream is encrypted end-to-end.

Question 2

Does Santa record the calls?

Accepted Answer

We provide a recording only for you to download and share. These recordings are stored privately in your verified parent account and are not shared with third parties.

Question 3

Is the conversation pre-recorded?

Accepted Answer

No, never! Every conversation is 100% live and unique. Santa responds in real-time to your child, creating a genuinely magical and personalized experience.

Question 4

What ages is Real Santa appropriate for?

Accepted Answer

Real Santa is designed for children ages 3-12. Santa automatically adjusts his vocabulary, conversation pace, and topics based on the age you set in your child's profile.

Question 5

Do you offer refunds?

Accepted Answer

Because our AI calls incur significant real-time server costs, we cannot offer refunds on purchased minutes. We offer a 1-Minute Free Call so you can test the quality, connection, and magic on your device before spending a penny!

Question 6

What if my call drops?

Accepted Answer

If a technical error on our end disconnects the call, our system automatically detects it. Please contact support immediately, and we will restore your minutes.

Question 7

How does Real Santa's AI work?

Accepted Answer

Real Santa uses advanced real-time streaming avatar technology to create a photorealistic Santa Claus that can see through your device's camera, understand context, and respond naturally. The AI processes visual information to comment on toys, drawings, pets, and room decorations, making each conversation feel genuinely magical.

Question 8

Can Santa see what my child shows him?

Accepted Answer

Yes! This is what makes Real Santa unique. Santa can actually see through your camera and react to whatever your child shows him - favorite toys, artwork, pets, Christmas decorations, or even a messy room. He'll comment on colors, shapes, and details, creating an incredibly immersive experience.

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