Privacy Policy

Information We Collect

Real Santa, operated by Idea Jet Lab, SIA, collects the following categories of information:

• Account details (parent names, email addresses)
• Child profile information (first name, age range)
• Usage patterns from app interactions
• Device specifications and browser information
• Support communications
• Call recordings (with explicit consent)

How We Use Your Information

Your data is used for the following purposes:

• Provide, maintain, and improve our Santa video call services
• Personalize Santa's conversations based on child profiles
• Respond to your inquiries and support requests
• Send service updates and notifications
• Process payments through our secure payment provider
• Fulfill legal requirements

Data Security

We implement industry-standard security measures to protect your personal information. All video calls are encrypted end-to-end. We do not sell your personal data to third parties.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact us at info@ideajetlab.com

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call recordings are stored for 90 days unless you request earlier deletion.

Third-Party Services

Our platform uses third-party providers for authentication, payments (Stripe), AI video processing (Tavus), and cloud storage. Each provider has their own privacy policy governing how they handle your data.

Children's Privacy

Real Santa is designed for families with children. We comply with COPPA (Children's Online Privacy Protection Act) and GDPR requirements for children's data:

• Verifiable parental consent is required before any child data is collected
• Parents must create and manage child profiles
• Video call recordings require explicit parental permission
• Children's data is used only for providing the Santa call service
• We do not use children's data for marketing purposes
• Children's data is never shared with third parties except for service delivery

Parents can review, delete, or revoke consent for their child's data at any time by contacting info@ideajetlab.com

Cookies

We use essential cookies to provide our service and optional analytics cookies to improve user experience. You can manage your cookie preferences through our cookie settings or your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be communicated through notifications on our website and app. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact: